Shipping policy

VERIFICATION

We will send you a confirmation email once your order is verified. After verification, in principle, the orders will not be canceled during this period, considering the handling process has already started, but we will try to communicate with you via email or phone to find a better solution.

PROCESSING

Orders will take up to 1 business days to process before shipping out.

The U.S. area is expected to be delivered within 2-6 business days

Orders are not shipped or delivered on weekends or holidays.

Multiple Items

We try to ensure that all your items arrive at the same time. Sometimes our products are not always sent together, because depending on the product, different shipping methods can be used. After each item is sent out, you will receive an email notification email.

SHIPPING FEES

*Free Business Days Shipping for all orders

SHIPMENT CONFIRMATION & DELIVERY

You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. The tracking number will be active within 1 business day.

HOW TO TRACK THE ORDER

You can track orders during processing and after leaving our warehouse
Processing: You can check the status on the "My Orders" page of your account.
Sent: After your order has been sent, you will receive our email. In this email, there is tracking information for your package and the page where you can track your order. Tracking information is also provided on the "My Account" page.

 

AVAILABLE SHIPPING AREA TABLE

We only ship to the United States (exclude Hawaii, Alaska & Puerto Rico)

AREA	CARRIER	TRANSIT TIME	SHIPPING FEE
United States (States exclude Hawaii, Puerto Rico & Alaska)	DHL/USPS/UPS	Standard - 3-6 Busienss Days Expedited - 3 Business Days Priority - 2 Business Days	Standard - Free Expedited - $11.50 Priority - $20.70

 

Questions about the Shipping Policy should be sent to us at service@paw-up.com, we will reply within 1 business day.