PAWUP Dog Treats Variety Package, Set of 6 Kinds of Treats, 21oz

VERIFICATION

We will send you a confirmation email once your order is verified. After verification, in principle, the orders will not be canceled during this period, considering the handling process has already started, but we will try to communicate with you via email or phone to find a better solution.

PROCESSING

Orders will take up to 1 business days to process before shipping out.

The U.S. area is expected to be delivered within 2-6 business days

Orders are not shipped or delivered on weekends or holidays.

Multiple Items

We try to ensure that all your items arrive at the same time. Sometimes our products are not always sent together, because depending on the product, different shipping methods can be used. After each item is sent out, you will receive an email notification email.

SHIPPING FEES

*Free Business Days Shipping for all orders

SHIPMENT CONFIRMATION & DELIVERY

You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. The tracking number will be active within 1 business day.

HOW TO TRACK THE ORDER

You can track orders during processing and after leaving our warehouse
Processing: You can check the status on the "My Orders" page of your account.
Sent: After your order has been sent, you will receive our email. In this email, there is tracking information for your package and the page where you can track your order. Tracking information is also provided on the "My Account" page.

AVAILABLE SHIPPING AREA TABLE

We only ship to the United States (exclude Hawaii, Alaska & Puerto Rico)

Questions about the Shipping Policy should be sent to us at service@paw-up.com, we will reply within 1 business day.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@paw-up.com, we will reply in 1 business day.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at service@paw-up.com.

Return Fees

• 1. Restocking Fees

  A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 30% of the item(s) price. 

• 2. Shipping Fees

• For items that have been delivered or in-transit orders

• 1. Defective products -This happens when the product is incorrect, damaged by the carrier, or defective in another way
• When we return a defective product or a product that has been incorrectly shipped by the seller, please refuse to receive the product and contact our customer service. All shipping costs will be covered by the seller. 
• *Restocking Fees do not Apply
• 2. Customer remorse - This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item
• For customer remorse when the customer purchased the wrong product, it doesn't fit, or they no longer want the item, the buyer will be responsible for all shipping costs for the returned item.
• *Restocking Fees Apply

• For items that have not been delivered orders

• We do not charge any handling fee if the order has not been shipped.

• *Restocking Fees do not Apply

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Also, For customer remorse, an applicable restocking fee will be deducted from the amount due to cover the cost of processing the items back into stock. This fee is 30% of the item(s) cost. For customer remorse, you are responsible for the cost of return shipping.

If more than 15 business days have passed since we’ve approved your return, please contact us at service@paw-up.com.